Shipping & Returns Policy

Last updated: [03/07/26]

We are committed to ensuring your order arrives safely and that you have a positive experience with our brand.

Order Processing

Orders are typically processed within 2–5 business days after payment is received.

Processing times may vary during holidays, product launches, or periods of high demand.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Delivery times vary depending on the shipping method selected and your location.

Please note that shipping carriers may occasionally experience delays that are outside of our control.

Customers are responsible for providing accurate shipping information.

HN Beauty is not responsible for orders shipped to incorrect addresses provided at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

Due to the nature of our products (herbal teas and personal care items), all sales are generally final.

However, we want you to have a positive experience. Refunds or replacements may be offered in certain situations, including:

If you experience any of these issues, please contact us within 7 days of receiving your order.

To request a refund or replacement, please provide:

Approved refunds will be issued to the original payment method.

For health and safety reasons, we cannot accept returns on opened:

HN Beauty is not responsible for packages marked as delivered by the shipping carrier.

If you believe your package was lost in transit, please contact the carrier and our support team so we can assist you.

For questions about shipping or returns, please contact:

Email: [your email here]